We are pleased to tell you that our offices re-opened with measures introduced to keep you and our staff safe when you visit.
VISITS TO OUR OFFICES
Where practical, we continue to aim to deliver advice remotely (by methods such as phone or video conferencing) instead of in person. Where this is not practical (for example, dropping off documents etc), clients and visitors may attend our office .
· Where a face-to-face meeting is scheduled, you will be asked to respond to a series of questions prior to attending our offices.
· When you arrive at our offices, you will be collected from reception by member of staff and taken to a meeting room
· Hand sanitiser, disposable masks and gloves are available and encouraged for use as you enter and exit the building.
· The team member you are meeting will maintain social distancing throughout your visit.
· Hot drinks will not be provided during your visit but you are welcome to bring a drink with you and dispose of this in our bins once finished.
· We have reduced seating capacity within our reception and meeting room areas, and increased appropriate signage, sanitiser, and PPE items (at both offices).
· A mask must be wore at all times unless it has been agreed between you and our team member that you are both comfortable holding the meeting without the use of PPE.
· Our team members will try to ensure the time spent with you is kept to a minimum, to reduce potential exposure time.
· There will be a minimum 30-minute gap between meetings, so that meeting rooms can be sanitised after each use.
· Our staff are reminded to wash their hands for 20 seconds with water and soap on a regular basis and ensure proper hand drying with disposable towels.
· Our staff are reminded of the importance of social distancing both inside and outside the workplace.
· Visible awareness has been reinforced with social distancing posters and signage throughout our offices.
· We have reduced the number of staff in any work area by way of a rota system.
· Our staff have been informed that the wearing of masks and other PPE is not an essential requirement whilst they work within our offices.
· Our staff have been reminded that the wearing of gloves or use of sanitiser are not substitutes for good and regular hand washing.